Christmas shopping can be stressful with long queues and crowds resulting in more incidents of violence and abuse towards shopworkers.
The NBCC has a series of videos designed as a training aid for those working in the retail sector to help them defuse and avoid conflict.
The four training videos cover: personal safety and de-escalation, saying no – refusing service, deterring and interacting with thieves and handling disruptive behaviour. The videos can be downloaded via this link: Shopworker Videos
The NBCC also supports and promotes the #ShopKind campaign, which is backed by the Home Office and supported by major high street retailers as well as the nation’s independent shopkeepers, and the shopworkers union Usdaw. The aim of the campaign is to encourage positive behaviours in shops, acknowledge the important role of shopworkers and raise awareness about the scale and impact of violence and abuse against shopworkers.
ShopKind is for the whole retail sector and they are encouraged to download the print and social media
campaign materials and use them in stores.
All the material can be found on the NBCC website: Shopkind Webpage
